Don't be lured by a bargain service call or hourly rate. There are many levels of skill in the spa tech world, ranging from "haven't a clue" to masters of the trade. On a number of occasions we have been the second or third tech to come look at the same problem that was mis-diagnosed by the first two. Unfortunately, the homeowners had already paid for expensive parts and labor to make a repair that didn't fix what was wrong in the first place. I have also come in behind other techs who have left unsafe work or walked right by and ignored potentially lethal problems as it relates to the spa. Trying to save a few dollars on a service call may not always be in your best interest.

Customer service :

When you have your spa retrofitted by Ned Wise, you have effectively repurchased your spa for a fraction of what a new one would cost, from people who will give you superior customer service and tech support. The best part is we only use components from the best manufacturers and back it with a two year warranty for your protection. These commitments are easy to keep when you sell equipment that has almost no failures what so ever. Years of experience has enabled me to pick equipment that will make the long haul. Time is always the ultimate test of the quality.

To fix or not fix :

One way of looking at a spa is somewhat like looking at a boat. Both are usually made of fiberglass, both have mechanical systems that will never outlive the fiberglass part. Both have to be watertight, and you don't really need either one. It is conceivable, based on the longevity of the fiberglass that the spa could outlive 2 or 3 control systems or more. Most control systems have about a 10 year service life before they start to nickel and dime you to death. Pumps usually have an even shorter life span.

Reasons not to retrofit :

[1] If the spa has a history of plumbing leaks in places other than the equipment area, where access may be difficult of impossible to render a repair, plumbing problems can be a deal breaker. In the mid to late 90's, a number of well known spa manufacturers were plagued with glue and joint breaks. It wasn't all spas, but quite a few were affected. Probably the result of glue reformulation. If you have one of these spas, you already know it by now. Leaks can show up for a number of reasons, including flexpipe failure from ph problems to the spa being plumbed too tight when it was built. All of these conditions are rare.

[2] If the interior of the spa, the part you sit in, is de-laminating or blistering on a large scale, there is no cheap way to correct this. Sometimes, this process can lead to sharp edges that may be uncomfortable to sit on.

[3] If the number of jets is out of proportion to the size of the spa, i.e. a full size 8x8 cal spa with 4 jets.

[4] If the cabinetry is in really bad shape or non existant.

[5] Some spas overall, are just not worth fixing, due to age, size, color, plumbing, etc.

[6] It is a good idea if your spa needs serious repairs, to go and look at new ones that may be close to what you have. This will give you some sense of whether fixing the spa you have makes sense or not. We don't take everything we are offered when it comes to more expensive solutions. Translation; if your spa's a bowser we would rather pass. The outcome has to be good and long term for us to take your money.

We hope to work with you soon.
Thanks for your time.